Thông Tin Tuyển Dụng
Operation Manager
Cấp bậc | Quản lý |
Lương | $ 70,000,000 - 80,000,000 VND |
Hết hạn nộp | 30/05/2024 |
Ngành nghề | An Ninh / Bảo Vệ , Bảo trì / Sửa chữa |
Kinh nghiệm | 5 - 8 Năm |
About Exera Vietnam
Your Trusted Partner in Integrated Facility Management EXERA Vietnam is an Integrated Facility Management (IFM) services provider, dedicated to creating safe, efficient and sustainable work environments for our clients.
With a strong presence since 2012 in Myanmar, we have expanded our operation to Vietnam in 2023, further solidifying our commitment to delivering exceptional IFM solution across Southeast Asia. With years of experience, we have become an indispensable contributor to the corporate sector, offering tailored solutions to meet the diverse needs of business and organization. We provide IFM services, specializing in on-site Facility Management, Office Services, Technical Services, Soft Services, and more.
We prioritize quality and professionalism. You can be confident that we use only reliable and qualified personnel for your peace of mind at managing your business and your organizations. At EXERA Vietnam, customer satisfaction is paramount. We fully train and equip our officers to present the best possible image for our customers and to enhance our own image and reputation. We are committed to delivering excellence in service, consistently exceeding expectations.
Key Areas of Responsibility:
Business solution development and Transition
· Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account.
· Develop commercially competitive and operationally sustainable client solutions for new business, bid support and client expansions.
· Have a clear focus on desired outcome and strike the balance between a competitive bid and one that is operationally viable.
· Validate & Underwrite Solutions. Co-ownership on pricing assumptions
· Lead the client facing transition team throughout transition processes and manage the internal and client facing reporting requirements and procedures.
· Lead final handover to Account team, highlighting opportunities for growth / risks – all lines of business.
· Work with Account Team on operational stabilization activities within T+30 and T+60
Operational Management
· To manage the operations of the portfolio of multiple contracts.
· To establish all the processes and procedures within the Vietnam Business
· Introduction of best practices across sites/ accounts, looking at value add opportunities.
· To understand contractual obligations and meet all customers’ expectations under this agreement.
· Assist site team by providing site specific standard operation procedures and to ensure all site staff follow these procedures thus reducing risk to our employees and our customers’ employees.
· Be proactive in assisting the Account Managers/ Supervisors in the recovery of overdue monies owing to Exera from its internal and external clients.
· Look for potential new works that may be required on site
· Attend weekly/monthly meetings with client and site team to assess current progress.
Customer Relations
· Represent the company in a professional and credible manner to customers and industry meetings, seminars and conferences as required to ensure the successful management of the business portfolio.
Quality and Safety Management
· Monitor and identify areas of improvement as a matter of course
· A minimum of 5 years management experience in an operational role.
· A strong leader with diplomacy and maturity;
· Demonstrable ability to implement change and courage to challenge the status quo (both internally and externally);
· Exposure to management of partner relations.
· Previous experience in managing multi sites and multi locations activities.
· Computer literacy, with excellent oral and written communication and presentation skills;
· Have the tertiary qualifications and/or experience required to provide the outcomes listed above;
· Have good understanding of cost analysis.
· Highly developed communications, marketing and public relations skills, as well as analytical, conceptual and decision making skills;
· A high level of presentation, organization and time management skills
· A proven background in the field of facility management or similar related discipline
· A proven track record in the management and establishment of planned preventative maintenance programs and the management of sub-contractors performance
· Good communication skills and an ability to deal with individuals at all levels of the organization
Relevant tertiary qualifications and/or relevant equivalent experience required to provide the outcomes listed above
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