Phúc lợi

Mô tả Công việc

Manage and process customer service requests through ZenDesk and Internal CRM.
Perform tasks such as account onboarding, account closures, rejects, address changes, contact information updates, portal access management, and seasonal holds...
Ensure accurate and timely updates of URLs and internal QA processes.
Collaborate with various departments to meet business needs and ensure customer satisfaction.
Take on additional projects and responsibilities as dictated by business requirements.

Strong English reading and writing skills, with a focus on spelling and grammar accuracy.
Knowledge of POS systems is an advantage.
Previous experience in customer service is essential.
Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Excellent time management and organizational skills.
Ability to work collaboratively across multiple departments and as part of a team.
A positive attitude and a proactive approach to problem-solving.
Experience with CRM systems is preferred.
Special Requirements (Flexible Time)