Receptionist

Mô tả Công việc

• Greet all guests with a warm welcome and address guests using their names.

• Proficient in all computer systems and standard procedures used at the front desk.

• Responsible to ensure that special requests of check in’s are followed up

• Responsible for checking keys, registration cards, state of rooms, special request for check-ins

• Responsible for checking in /out guests efficiently and effectively.

• Be fully aware of all VIP’s and other specially noted guest for arrivals and currently in-house.

• Participate and be involved in all front desk activities in the day to day operation.

• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

• To assist in keeping the hotel reception area clean and tidy at all times.

• To administer the general petty cash system and float in an accurate manner.

• Responsible for checking registration rack in order

• Responsible for checking credit of all guests in house

• Responsible for checking folios of guests to ensure that they are in order

• Responsible for keeping work areas clean and neat

• Act as sales person to maximize room revenue and promote outlets and other hotel facilities and services.

• Liaise closely with housekeeping / Engineering and all other departments.

• In addition, other duties may be required as directed by your Manager.