Residence Operation Director cum VVIP Services Butler

Mô tả Công việc

General Operation:

- Responsible for operational, service and presentation excellence – specifically in reception, public areas, events and leisure facilities (pools, landscape, recreation, and entertainment).

- Handles all VIP’s requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated.

- Co-ordinate the planning of operational staffing, systems and procedures for the residence

- Supervise room attendants, public attendants and related associates.

- Hire, train, coach, evaluate, mentor and manage associates to ensure they have adequate guidance and resources to achieve performance objectives for success.

- Ensure standards are met to maintain department objectives, standards, regulatory compliance guidelines and budget to achieve proper management of the department.

Housekeeping & Public area:

- Establish and maintain a regularly scheduled cleaning program - floor care, deep cleaning, changing shower curtains etc. in a beauitful luxury tidy standards.

- To ensure cleanliness, maintenance and management of all guestrooms, functions, public areas and back of house areas to the Housekeeping operational standards.

- Informs other departments of housekeeping matters that concern them, particularly the laundry, the engineering, the Front Office, and the Food and Beverage team.

- Provide a professional, advisory and executive support service.

- Ensures that the rooms are spotless and continually restocked and straightened.

- Reports for work on time wearing a clean and tidy, neatly groomed per standards.

- To maintain a high standard of personal appearance and hygiene at all times

- Assist with the monthly inventory of housekeeping products and equipment.

- Make sure all equipment and electric device in rooms working well.

- Assure all safety and security policies and procedures are followed.

- Ensure all pantry/store are locked, floor corridor is well cleaned.

- Schedule and supervise deep cleaning floor, glass surface and any other projects.

- Ensure quality controls are in place for all linen processes, rejecting any exceptions.

Landscape & Gardening:

- Implement care and maintenance outside landscaping: flowers, ornamental plants, garden as well as inside landscaping of the House.

- Set up the taking care plan of plants, flowers and garden grounds.

- Prepare budget plans to implement work items, purchase tools, supplies, flowers and ornamental plants.

- Regularly check the quality and quantity of flowers, ornamental plants and gardens.

- Arranging personnel and distributing work.

Event & F&B Services:

- Utilizes problem solving skills, familiarity with the whole property’s food & beverage facilities knowledge of the local surrounding area in order to accommodate all possible guest requests with a positive attitude.

- Develop and implement beverage menus.

- Florishing and decorating the party table.

- Maintain standards and overlook the food / drink at its best service when serving.

- Work closely with F&B team, Kitchen, Chefs for smoothing private events, in house party.

Technical maintenance:

- Report maintenance issues to Maintenance/Engineering Department.

- Inform the Engineering Department about cleaning repairs and maintenance work to the Engineering Department.

- Identify and warn the unit of risks during operation, propose and implement measures to prevent incidents and minimize risks.

- Efficiently manage stock control and the maintenance of all equipment.

Security:

- Ensure patrols are carried out in all areas, ensuring safety, security and fire prevention.

- Patrol all the areas to detect fires, missing or non-functioning fire safety equipment

- Carry out inquiries and inspections of all security/fire related incidents and submit reports

- Support/organize firefighting teams in case of emergency

- Assist in investigating and resolving incidents involving guests and management

Others: to undertake any other assinged tasks as set by owner or VVIPs.