Sales Operation Manager (FMCG)

Mô tả Công việc

I. Sales Operation – Main duties:

• Partner with Sales Managers to align on strategy, sales forecast and target achievement, including working with Trade marketing and related functions.
• Develop and implement Sales operations strategies to streamline processes, drive sales efficiency and support business objectives.
• Monitor and analyze Sales performance against targets, and take appropriate action where necessary to ensure targets are met or exceeded.
• Daily analyze Sales Data to identify trends and opportunities and use this information to drive sales growth.
• Enhance system and tool function for efficiency support for sales team. Support sales team to increasing sales, service and meet their objective.
• Check and remind the sales force about compliance (inventory checks, sales targets, etc.). Alert on any discrepancies, report. Conduct sales audits and handle cases of non-compliance (e.g., dumping…).
• Check and review the discount calculation sheet outside the contract (if any) for customers/distributors/agents
• Develop and maintain relationships with key customers and partners.
• Maintain customer registration and manage database master.
• Set up sales operation process and distribution management policy.

II. Sales Operation - Secondary Task:

• Work with HR to manage and check Business trip budget/ Promotion/ to customer for sales team and incentive for sales team.
• Check, review, and analyze the indicators of each channel/region according to the business department's plan to allocate and support the channels/regions in building monthly/quarterly/annual sales plans and targets.
• Work with other departments within Finance & Accounting, Supply chain…, to ensure effective collaboration and communication.
• Coordinate to check, tracking, and verify the settlement data of promotional programs from Trade.

III. Manage team:

• Manage and lead the sales operations team, ensuring all team members are trained, motivated and performing to the highest standards.
• Guide, assign, and direct tasks for each employee in the department, as well as manage the sales policies and reporting system of the business unit.
• Evaluate staff performance by reviewing the completed KPI by the stall on yearly basis.

Yêu Cầu Công Việc

• Bachelor's degree in Business Administration, Marketing or related fields.
• Minimum of 5 years of experience in Sales Operation, preferably in the FMCG industry.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven track record of developing and implementing successful sales strategies.
• Have strong experience in contracting & contract processing
• Ability to lead and manage a team
• Familiarity with DMS software and Sales Analytics tools.
• Knowledge of FMCG sales and marketing principles.
• Ability to work under pressure and meet tight deadlines.
• Willingness to travel as required.