Fining the gaps in process and offering the best solutions to improve agent’s performance
Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
Identify risks and provide immediate action plans during sudden incident
TEAM DEVELOPMENT
Help all members work in teamwork
CLIENT RELATIONSHIP
Coordinate with other teams/ departments to achieve business’s goals
Yêu Cầu Công Việc
Graduation from College
At least 4 yeards experience of team management
At least 02 years of management experience (Supervisor level)
Thông tin khác
Bằng cấp:
Cao đẳng
Thời gian thử việc: - 2 months
Độ tuổi:
20 - 35
Phúc lợi:
- 13th month salary
- Insurances followed Vietnamese Labor Law.
- Extra Health and Incidence Insurance
- Public Holidays and birthday gifts/ benefits.
- Town Hall: monthly
- Teambuilding/ Year end Party: once a year.