Trưởng nhóm chăm sóc khách hàng

Mô tả Công việc

· Planning and implementation for whole Cartridge replacement and Happy call/Referral activities to support all of sales/marketing segment to reach company target.

· Monitor daily workflow and ensures that correct procedures are followed

· Responds to and resolves escalated issues and/or unique or complex requests from customers

· Work closely with CRM/Operation team to improve workflow as well as report dashboard effectively

· Support Marketing in customer survey progam

· Proactive co-operate with Marketing to build up effective campaign for increasing cartridge replacement naturally

· Take care of customer, maintain good relationship to increase customer satisfaction.

· Calculate and allocate suitable scope of work for team member and ensure the manpower plan can meet the EU data base growth

· Coaching customer service/soft skill for team member

· Do weekly/monthly/yearly report as required

Other tasks are assigned by direct manager

Yêu Cầu Công Việc

·         University graduate

·         Have at least 3 years as Customer Service Leader role

·         Good communication/negotiation skill

·         Teamwork spirit

·         Good leadership skill

·         Can work with heavy workload in the rush time

Can use English in writing/report