Application Coordinator

Mô tả Công việc

Key Responsibilities:

• Collect and track incidents, change requests, and user feedback from internal stakeholders.
• Liaise with the regional IT team for troubleshooting and implementing system enhancements.
• Provide onboarding support and conduct Q&A sessions for new users.
• Deliver first-line support for core business applications (CRM, ERP, finance tools).
• Maintain clear and organized documentation, including known issues and FAQs.
• Participate in testing (UAT) and coordinate rollout activities with stakeholders.
• Monitor system usage trends and propose usability improvements.

Yêu Cầu Công Việc

Experience:

• At least 1 year of relevant experience in Application Support, IT Helpdesk, or Business Analyst roles.
• Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, or custom CRM) or familiarity with the finance domain is a plus.

Skills:

• Excellent verbal and written communication in English.
• Familiarity with ticketing systems (e.g., Jira, DevOps, Clickup…) and user feedback management.
• Strong troubleshooting and analytical thinking skills.
• Ability to work independently and collaborate in a cross-functional team.
• Organized, detail-oriented, and customer-centric.