Địa điểm

Hồ Chí Minh

Maps
  • Lương

    Cạnh tranh

  • Kinh nghiệm

    1 - 4 Năm

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp

    16/12/2024

Phúc lợi

  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Nghỉ phép năm

Mô tả Công việc

1. Team Management:

- Being the person who is in charged ofhandling inquiries from channels: Email/ Daikin VietnamApplication/Homepage/ Facebook/ Official Zalo/ System Integrated & manyFeatures to support directly SS/technician/dealers/ other depts in CallCenter, as "Lead Team Non voice channels"

- Being the person who works directly withthe supervisor of Service Center/ connect directly to PIC from otherdepartments to make smooth process in operation.

- Being the person who works directly withQuality Control Team in Call center to push Call agent improvement.

- Deploy the requirements of the management to other teams exactly & specifically.

- Record problems arising from teams andoffer solutions or ask consultation from leader (if necessary).

- Check the operation process of the teams& raise proposal to make adjustment (if necessary).

- Check operation, KPIs monthly & reportmonthly to Call management.

2. KPI Management:

- Control and monitor Call Center dispatchtime during the day and make necessary, timely adjustments.

- Control agents coordination by team toachieve KPI.

- Ensure quality for answering content forchannels in charged about: accuracy, timely.

- Implement assigned reports.

3. Training Planning:

- Discuss & follow with Quality ControlTeam to check & make adjustment for effective operation.

- Support training team tobuild suitable training content & plan.

Yêu Cầu Công Việc

- University degree in Social & Science, Education or English major or related major to the job- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support

- Good at English, especially listening & speaking

- Advanced MS Word, MS Excel and MS PowerPoint is a plus


- Demonstrated ability to handle multiple tasks


- A willingness to learn continuously and to adapt to new conditions


- Strong communication skills with people of all levels and team managing skills


- Positive attitude and focus on customer service

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Lương: Cạnh tranh
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