Phúc lợi

Mô tả Công việc

Make follow-up calls to customers after warranty service completion to check their satisfaction levels
Collect and record customer feedback regarding product quality, technical service, staff attitude, and overall experience
Update customer evaluations and feedback into the internal system.
Coordinate with relevant departments to address issues and improve service quality when necessary.

Prior minimum 2 years experience in customer service roles in Quality Assurance (QA), Call Center, or Customer Service, preferably within the Electronics or Electrical industry.
Demonstrated proficiency in analytical abilities.
Practical experience in quality assurance procedures.
Strong interpersonal skills, including adeptness in deliveringconstructive feedback.
Problem-solving acumen to devise impactful strategies for enhancingsupport quality.
Fluency in English or Chinese (Mandarine)
Work Schedule: 6 days per week.