[F&B chain] Operations Manager

Mô tả Công việc

Job summary:

• The Operations Manager is responsible for overseeing the operations of F&B chain, ensuring operational efficiency, high-quality customer service, and business profitability.

Key Accountabilities:

Operational Excellence

• Lead and oversee the daily operations of F&B chain, ensuring efficiency, quality, and brand consistency.
• Establish a customer-centric culture by integrating guest experience metrics into daily operations.
• Enhance service excellence by ensuring rigorous training and adherence to hospitality standards.
• Drive cross-functional collaboration with marketing, supply chain, and finance to optimize business results.

Financial & Business Performance

• Own P&L responsibility for F&B chain, driving revenue growth and cost optimization.
• Develop and implement strategies to increase sales, operational efficiency, and profitability.
• Monitor financial reports, forecast trends, and adjust business strategies accordingly.
• Identify and execute new revenue opportunities, including partnerships and menu innovations.

People Leadership & Culture Development

• Build and lead a high-performing team, fostering a culture of accountability, service excellence, and innovation.
• Ensure alignment with the VTI Group/ BU's core values, embedding them into leadership practices.
• Oversee talent development, succession planning, and retention strategies to drive long-term growth.
• Implement engagement and recognition programs to enhance employee satisfaction and productivity.

Governance & Compliance

• Ensure full compliance with local labor laws, food safety regulations, and corporate policies.
• Establish audit-ready operations, maintaining the highest standards of health, safety, and ethical business practices.
• Proactively manage risks and implement business continuity strategies.

Brand Growth & Expansion Support

• Support strategic expansion plans, including NSOs and market entry strategies.
• Collaborate with regional and corporate teams to ensure alignment with brand benchmarks.
• Conduct market analysis to identify opportunities for brand differentiation and customer engagement.
• Strengthen brand positioning by ensuring each branch delivers a seamless and premium guest experience.

Yêu Cầu Công Việc

Education:

• Bachelor’s or Master’s degree in Business Administration, Hospitality, or a related field.

Experience:

• 7+ years of experience in F&B management with at least 2 years in a managerial role, preferably with international brands.

Work related skills:

•  Strong financial acumen and P&L management expertise.
• Deep understanding of customer experience metrics and service excellence.
• High adaptability in a fast-paced, evolving business environment.
• Strong stakeholder management, including corporate leadership and external partners.

Soft skills:

• Excellent communication and interpersonal skills to engage teams, stakeholders, and customers.
• Problem-solving and critical thinking to navigate operational challenges.
• Conflict resolution and negotiation skills to handle employee and customer concerns effectively.
• English proficiency