[H2] (VIETJET AIR) CUSTOMER SERVICE TEAM LEAD

Mô tả Công việc

• Monitor the real-time dashboard and regularly track service volume, coordinating personnel activities appropriately to ensure positive service metrics across all channels.
• Handle operational tasks (flight time changes, ticket adjustments, etc.).
• Coordinate staff to manage specialized tasks or unexpected issues: missed call follow-ups, backlog tickets, emails, etc.
• Perform QA tasks to assess and implement plans to improve contact center quality.
• Handle "hot cases" requiring the intervention or authority of the Team Leader.
• Provide training for newbies if assigned by the PM.
• Report any arising issues during the shift: service issues, system errors, promotion code problems, etc.

Yêu Cầu Công Việc

• Education level: College degree or higher.
• At least 6 months to 1 year of experience in a similar position.
• Good communication skills in English.
• Sharp, independent thinking ability, and a proactive work attitude.
• Willingness to work flexible, rotating shifts.

Benefits:

• Starting salary: 10,000,000 – 12,000,000 VND/month.
• Labor benefits in accordance with the law: social insurance, union, special leave, etc., along with BellSystem24's policies, including teambuilding/travel, Tet bonuses, year-end parties, competitions, partner discounts, and more.
• Work in a supportive environment with opportunities for promotion through regular performance reviews.
• Receive leadership training and specialized courses to support career advancement.
• Develop diverse and valuable professional relationships for your future career path.

Working time: Flexible: 8 hours/day (including a 1-hour break) with 1 day off per week, within the following shifts:

• Earliest shift: 06:00 - 14:00
• Latest shift: 14:00 - 22:00

Location: No. 8A, Huynh Lan Khanh St., ward 2, Tan Binh District, HCMC.