Online Operation Assistant Manager

• Responsibility 1: Manage Online Operations process at stores

- Control the quality of Online store operations, including but not limited as order processing, picking, packing, internal and external delivery, customer consulting, and problem-solving.

- Analyze the performance of online store operations (e.g., OTD, FFR, SLA, successful orders, picked and packed SKUs, delivery distance).

- Communicate with relevant departments to improve online operations, enhance personnel productivity, create effective layouts, and increase order fulfillment efficiency.

- Develop SOPs, instructions, guidelines, and standards. Organize and conduct training sessions (both in-person and online), supervise, evaluate, and ensure compliance at the Online store level.

- Manage third party services quality (commitment, issues).

- Propose continuous improvement for the Back-end in order to support store team.

- Visit stores for routine checks and staff training.

• Responsibility 2: Plan and deploy new services

- Implement new functions, competitive services, make action plans and analysis as well as monitor progress.

- Negotiate with stakeholders, providers for development.

- Coordinate with various teams to analyze requirements and plan each project.

- Implement reports and improvement plans for operation process.

- Other tasks assigned by Manager, HOD.

• Qualifications (Essential): College/University Diploma or any degrees equivalent to those above.
• Major: E-commerce, Supply Chain & Logistics, Business administration, or equivalent
• Knowledge

- Understand e-commerce or logistics industry.

- Understand operation and customer service in general.

- Have good knowledge of planning or project management.

- Experience in warehouse management, fulfillment center management is advantage.

Necessary skills

- Strong analytical, planning and problem solving skills

- Time commitment

- Have carefulness, patience, willing to learn attitude

- Good communication and emotion control skills

- Able to work well under high pressure.

- Have good general MS Office skill.

Other special request

- Ready to work overtime (less) and business travel.

- English communication is preferable.

• Lương: Cạnh tranh