Build up SOPs, Manual to assure for smoothly operation and manage all practices.
Implement new ideas, subject, standard from HQ and assure it's properly launching as requirement of Managements.
Build up Store Checklist so that Supervisor team can fulfill their responsibilities in monitoring activities, assure the standard & regulations are properly maintained and complied by Store's staff.
Support the communication and training of SOPs to operational teams.
Review, suggest, revise, consult, and re-write existing SOPs.
Develop and define the terminology used in SOP documents so they are clearly understood by all audiences that read and/or use them.
Review regulatory, SOP and other process documents for clarity and consistency.
Apply established procedures and guidelines to the keeping of records and the preparation of standardized reports.
Understand and execute oral and written instructions, policies, and procedures.
Business Analysis & Report
Analyze numerical data to identify the nature and trend of Sales, including gross profit, inventory, stock, loss, basket size, items,….
Evaluate (operational) risk performance and making report about warning of risk and forecast for new trends of market and product.
Discuss and coordinate with the Store Manager of each store to improve the situations or solve the problems for adjustment
Review monthly P&L, expenses breakdown of each Store to identify cost items need to be improved in term of expense control.
Yêu Cầu Công Việc
Bachelor/College degree in Economic, business administration or equivalent qualifications
At least 3 years of experience in retail business
Good experience in SOPs
English/Japanese: good (work directly with foreign Manager)
New Design thinking & Creative thinking
Ability to collect, organize, analyze, distill and document significant amounts of information and process steps
Ability to interact with stakeholder and team-members in a professional manner using tact, courtesy and good judgment to provide timely inquiry response and other routine customer support
Strong analytical, written, and verbal communication abilities with the capacity to establish connections quickly with people at all levels
Excellent data review and analysis skills
Excellent Excel Skill.
Creativity, resourcefulness, flexibility, and motivation.
