Operations Executive/Class Management - Long An

1. Teacher Support and Teaching Assistant (TA) Management at the Center

• Monitor the daily administrative activities and discipline of the teaching and TA staff. Receive and address requests, feedback, or complaints from teachers and TAs.

• Prepare materials and schedule training sessions for the Center Manager (CM) to onboard and train new TAs after they are assigned to the center.

2. Academic Operations and Timetabling

• Prepare all materials for new class openings (class folders for teachers and TAs, student handouts), teacher textbooks, TA support materials, and documents related to tests and exams (exam boxes, student lists, printing mid-term reports, comment forms, etc.).

• Collect initial and end-of-course student feedback on teacher performance and send it to the Regional TQM (Teaching Quality Management).

• Class scheduling: assign teachers to new and substitute classes, track teacher confirmations on online schedules, and update teacher availability and leave days. Prepare the teaching hours summary for teacher/TA payroll to be sent to the CM and TQM.

3. Coordination with Other Departments

• Notify students and parents of extracurricular activities, workshops, etc., and support the coordination of academic events at the center.

• Assist the CM in ensuring safety and security, managing facilities, cleanliness, and coordinating School Services and Compliance (SSC). Conduct regular inspections of the facilities, and propose repairs or replacements to the CM for consideration and further action with the SSC department.

• Education: University or College degree

• Experience in education, academic administration, secretarial work, teaching assistance, or teaching is preferred

• Computer skills: Proficient in Microsoft Office

• Ability to work well under pressure

• Strong communication skills; experience working with foreign teachers is an advantage

• Positive attitude, open-minded, and eager to learn

• Willing to work on a shift basis according to center hours