Operations Manager (3PL/Ecommerce)

Mô tả Công việc

We are looking for Operations Manager to oversea Fulfilmemt DC.

Responsibilities:

• Overall management for DC operations, in a strategic and cost-effective way.

• Drive and take the lead to plan, propose initiatives or suggestions for work improvement projects, and competitive value-added services to our clients

• Work proactively and closely with related business stakeholders to meet the customers’ expectations, manage project implementation and execution to achieve objectives of profit growth, and ensure KPIs met

• Ensure the operations are being managed in full compliance with company policies and lawful regulations

• Ensure that HSSE is executed in line with Maersk initiatives at all times

• Follow up on target KPI’s and recommend process improvements and adopt lean logistics practices and a continuous improvement mindset

• Take training/ coaching to supervisor/ workforce who under your report line

• Work in conjunction with Maersk HR for recruiting, training, warning, terminating the labor contract and paying employee interests according to Vietnam labor law

• Follow up administration issues for day by day labor requirements

• Organize and attend necessary weekly and monthly meetings with Supervisors and/or labor groups to understand and deal with any issues and to issue timely instruction on changes or improvements when required

• Ensure that KPI’s are produced in full and on time

• Strengthen team through training and development.

End results

• New customers onboarding and go-live smoothly

• Continuous improvement in operations processes

• Customers satisfaction

Accountabilities:

• Achieve KPI of operations

• Achieve the operations team’s budget & P&L

*** Working days: 5 days/week. No shuttle bus to transport from other provinces to the company (Thu Dau Mot, Binh Duong)

Yêu Cầu Công Việc

Education:

• Bachelor’s Degree

Professional Qualification/Certification:

• Preferably with Professional Certification

Experience:

• 3-5 years of professional experience in contract logistics/distribution center operations/Customer service

• Solid experience in managing the sizable team

• Knowledgeable in B2B/B2C and e-comm business processes

• Strong experience in customs related is a PLUS

• Analytical and strategic thinking

• Strong customer mindset

• Result-orientated, good business sense, and hands-on

• Proactive, detail-minded, and continuous improvement

• Sound negotiation, presentation, and interpersonal skills

• Proficient in using Microsoft Office, WMS, TMS

• Good English communication skills (verbal & written)