Operations Manager (E-commerce)

Mô tả Công việc

• E-commerce Operations Management: Develop, oversee, and continuously optimize end-to-end e-commerce processes to ensure efficient and cost-effective operations.
• Performance Tracking & Data Analysis: Monitor key KPIs such as order processing time, return/cancellation rates, stock levels, and delivery performance; prepare regular performance reports.
• Campaign Execution & Coordination: Support the execution of online sales and brand campaigns in collaboration with marketing and brand teams; track results and suggest improvements.
• Inventory & Logistics Partner Management: Manage stock availability, handle service-related issues, evaluate logistics partners, and ensure smooth delivery performance.
• Customer Service Support: Coordinate with customer service teams to resolve complaints, order adjustments, and ensure a seamless customer experience.
• Internal Process Improvement & Cross-team Collaboration: Propose and implement improvements to internal workflows; work closely with relevant departments to drive online business growth.
• Perform additional tasks as assigned by the E-commerce Manager.

Yêu Cầu Công Việc

• Bachelor's degree in Business, E-commerce, Supply Chain, Marketing, or a related field.
• 3–5 years of experience in e-commerce operations, marketing, or sales—preferably in the fashion industry.
• Hands-on experience in setting up, launching, and managing e-commerce sites based on brand direction.

Technical Skills:

• Solid understanding of e-commerce order management and customer fulfilment processes.
• Proficient in Microsoft Excel and familiar with e-commerce platforms and tools.
• Basic knowledge of web technologies (e.g., browsers, HTML) and Google tools (Google Analytics, Search Console) is a plus.

Soft Skills & Competencies:

• Strong analytical and problem-solving skills. 
• Good communication skills in English (both verbal and written).