Thông Tin Tuyển Dụng
Telesales Manager
Cấp bậc | Quản lý |
Lương | $ Cạnh tranh |
Hết hạn nộp | 15/05/2024 |
Ngành nghề | Bán hàng / Kinh doanh , Tư vấn , Quản lý điều hành |
Kinh nghiệm | Trên 2 Năm |
Địa điểm
Hồ Chí Minh
1. Job Purpose:
- Managing the daily operation of Telesales to meet sales KPI target and in line with the Company’s objectives and strategies;
- Managing teams of Sales and Sales support to meet target and quality.
- Drive Telesales team to meet indicators: Approve rate, Average order value, Delivery rate and daily/weekly/monthly revenue
2. Duties/Responsibilities:
- Create procedures/policies for the sales team to ensure target achievement;
- Setting KPIs for team to reach the targets;
- Create appropriate call scripts/sales promotions to attract customers for selling;
- Analyzing sales data to improve processes and ensure resources are properly allocated, maximizenefficiency and customer satisfaction;
- Monitoring random calls to improve quality, minimize errors, and track operation performance;
- Ensuring all relevant communications and data are updated and recorded;
- Reviewing the performance of staff, identifying coaching needs and planning coaching sessions;
- Handling the most complex customer complaints or inquiries;
- Supporting subordinates to solve difficult issues and giving suitable direction;
- Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff;
- Evaluating staff on KPIs;
- Preparing reports on sales daily;
- Motivating and retaining staff;
- Lead, management, and capacity management to meet KPI’s target;
- Build up sales team.
- At least 2 years of Telesales management experience (teamsize at least 100 HCs)
- Good communication in English;
- Negotiation, presentation, and communication skills;
- Fast action, Dynamic & professional manners;
- Strong leadership skills;
- Motivation and Coaching Skills;
- Analysis skill;
- Pressure management;
- Time management;
- Be familiar with start-up environment and good reporting skills are preferred
BENEFITS
- Paid 100% salary in 02 probation months;
- Paid nearly full salary for social insurance
- Take a premium health insurance after pass probation
- Review for increasing salary once or twice for outstanding yearly;
- Give bonus on KPIs in year end
- Take part in team building and health check – up once yearly;
Working time
- Monday - Friday, 9AM - 6PM
Working place
- 3rd Floor, Ha Phan Building, 17 - 19 Ton That Tung, Pham Ngu Lao Ward, District 1, Ho Chi Minh City
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