Training & Development Manager – Fluent in English

Mô tả Công việc

1. Training Development & Delivery

• Conduct Training Needs Analysis (TNA) across restaurant operations, kitchen, and support functions to identify learning priorities.

• Design and implement technical and non-technical training programs (e.g. onboarding, food safety, customer service, leadership).

• Develop training materials, SOPs, and manuals tailored for the F&B/QSR environment, aligned with brand standards.

• Deliver engaging training sessions using diverse methods: in-person, online, workshops, simulations, and hands-on practice.

• Support the implementation of training platforms or digital learning tools to ensure scalable and consistent delivery.

2. Content Design & Localization

• Adapt global training content to fit the Vietnamese market while maintaining core brand values and quality.

• Collaborate with the US brand team to ensure training is aligned with operational excellence and service expectations.

3. Collaboration & Coordination

• Work closely with Operations, HR, and Store Managers to support pre-opening, new store openings (NSOs), and continuous training plans.

• Coordinate with external vendors or trainers for specialized certifications (e.g. food hygiene, safety).

4. Training Evaluation & Improvement

• Monitor and evaluate training effectiveness through feedback, assessments, and performance indicators.

• Track training attendance, certification results, and on-the-job performance to identify gaps and improvement areas.

• Continuously improve programs based on employee feedback and business needs.

5. Reporting & Budget Management

• Prepare and manage the L&D budget for training materials, tools, and vendor support.

• Provide monthly training reports and dashboards summarizing outcomes, progress, and actionable recommendations.

Yêu Cầu Công Việc

• Bachelor’s degree in HR, Education, Hospitality, or related field.

• Minimum 5 years’ experience in L&D, preferably in F&B or retail environment.

• Strong knowledge of instructional design and adult learning principles.

• Excellent communication in both Vietnamese and English.

• Able to travel abroad for initial training and potential site visits.