121814 - Customer Success Assistant Manager - Logistic

Mô tả Công việc

Position: Customer Success Assistant Manager - Logistic
Job Code: 121814
- Working location: Cau Giay District, HN
- Monthly Salary: Negotiable
Responsibilit

• Support the implementation of strategies to promote company products such as BSA, charter, and TPEB by coordinating with sales teams and monitoring progress with existing and potential customers.

• Provide guidance to the team in consulting with customers about the company’s service, selling the company’s products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments, propose ideas/solutions/countermeasures and make materials for these proposals to customers.

• Optimise SOPs and coordinate with multiple departments to tailor processes to meet customer needs correctly.

• Collect and prepare preliminary analysis of sales data to support performance tracking and provide insights to management and the sales team for further decision-making.

• Consolidate and analyse team data, and propose improvements for service efficiency and customer satisfaction.

• Analyse customer insights and market impacts on operations and suggest service adjustments.

• Ensure team members are up to date on all current industry-related news and regulations.

• Implement training for team members to sell all the company’s products, such as Ocean, Air, CBT, Warehouse, VAS Services, both inbound and outbound.

• Foster teamwork and maintain highly motivated team members through effective leadership, communication and guidance.

• Handle all customer escalations that could not be solved.

• Perform other tasks as assigned by the superiors.

• Report to direct superiors as requested.

Yêu Cầu Công Việc

Requirements

<Necessary Skill / Experience >

・Age: under 45 years old

・Education: Bachelor’s degree in Business Administration, Logistics, International Business or other related fields to Business

・Gender : any

・Language: English at Business level

・Experience: a minimum of 5 years of experience with relevant work experience or knowledge of forwarding, logistics industry processes, and practice in the same industry.

-  Experience with all aspects of operational procedures.

<Skill >

• Proficient in personal computer skills and the business systems relevant to the position to enable the identification of operational problems.

• English skills in communicating by speaking, writing, listening, and reading.

• Management skills.

• Communication, presentation, and negotiation skills.

• Being able to work under high pressure.

NOTICE:
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