Center Supervisor (Front Office Supervisor)

Mô tả Công việc

• Plan and work with Direct Manager for weekly, monthly, quarterly and yearly activities to drive sales
• Monitor daily sales performance;
• Monitor conversion rate (visitors – placement tests- sales) daily;
• Follow up bookings daily;
• Monitor telesales activities at the centre
• Monitor sales and care team in their customer care tasks to make sure the services are professional;
• Conduct Workshop/Training for team member
• Arrange staff working schedule
• Complete reports: weekly, monthly or as required
• Verify weekly monthly new sales report
• Verify Non-standard Working Hours Report
• Review Unearned Revenue Reports and take immediate action on any outstanding payments

Yêu Cầu Công Việc

• Vietnamese with college or bachelor degree, Business Administration major is preferred.
• Experience in administration and customer service (sales experience is preferable)
• Management experience of teams of 2+ is a plus
• Strong leadership and management skills
• Comfortable with commission-based bonus structure
• Management of international/ multi-cultural young teams
• Experience in the education industry is preferred

Skills:

• Excellent communication skills – oral and written
• Solid conversational English
• Ability to present and drive change
• People management skill
• Good Training & Coaching skills
• Ability to communicate with a broad range of audiences