Customer Service Executive (Hardline)

Mô tả Công việc

You will also act as the Member of Customer Service Team Representative in TUV SUD Vietnam office. You will support the Sales Manager in managing the day-to-day workflow in Sales & CS Team.

• Monitor and track the progress of the jobs by following up with Customers for samples and test reports.
• Prepare Check list as per buyer norms / protocols
• Send test report to customers
• Interface with customers job status, and handle enquiries
• Maintain and upkeep laboratory records and documentations
• Follow the samples status from subcontract
• Be responsibility for activities in the Customer Service Section as authorized or assigned by the Manager.
• Report all activities to Lab Manager

Yêu Cầu Công Việc

• Bachelor’s Degree in Chemistry or its equivalent
• Experience in Furniture industry with at least 1 years relevant experience in testing service
• Knowledge of testing and ISO17025 is an added advantage
• English communication with B level or equivalent,
• Result and service-oriented individual who possesses initiative and good communication skills
• A proactive team player but with the ability to work independently in challenging projects and timelines

Others (Benefit):

• Working in an international dynamic and friendly environment
• 15 annual leaves, 15 paid sick leaves, Christmas leave
• 13th-month salary, bonus based on performance and business result
• Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
• Insurance benefit package (Accident insurance 24/7, Health care insurance, Business travel insurance), annual health check
• Free parking (bicycle, motorbike, car)
• Ad-hoc staff engagement events, team-building activities, company trip
• Participate in the company’s training programs, LinkedIn Learning license holder (fee supported by company base on company’s policy)