Customer Service Executive (Transportation)

Mô tả Công việc

Key Responsibilities:

• Receive and process transport plans from customers or factories.
• Book transportation with land carriers and coordinate with shipping lines, ports, and warehouses.
• Monitor data updates to ensure accuracy and compliance with customer KPIs.
• Notify customers promptly of any changes affecting the transport plan.
• Ensure accurate and complete collection of all applicable charges.
• Manage vendors and coordinate with related departments to ensure smooth operations.
• Prepare operational reports and perform tasks assigned by the manager.

Yêu Cầu Công Việc

 Requirements:

• College or university degree in a relevant field
• Good communication skills in English (both spoken and written).
• Strong time management and teamwork skills; able to work independently.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience in transportation or E-commerce is an advantage.
• Proactive, result-oriented, and willing to learn.

Benefits:

• Attractive salary package
• Full social, health, and unemployment insurance (as per local regulations)
• Additional coverage: Health insurance, life insurance, and 24/7 accident insurance
• Annual leave: 12 days of paid leave, 7 days of sick leave, plus holidays on December 25th and 31st