Customer Service Executive

Mô tả Công việc

We are looking for a proactive and detail-oriented Customer Service Executive to join our team. This position acts as the key liaison between the company and clients, ensuring smooth communication, order management, and customer satisfaction.

Key Responsibilities

• Manage the order-to-delivery process, including order confirmation, changes, and follow-ups.

• Communicate proactively with customers regarding lead times, delivery status, and product updates.

• Coordinate with internal teams (Production, Planning, QA, Logistics) to meet service expectations.

• Handle customer complaints, feedback, and ensure timely resolution.

• Maintain customer data, order records, and update ERP system accurately.

Yêu Cầu Công Việc

• Bachelor’s degree in Business, Supply Chain, or related field.

• At least 2–3 years of experience in customer service, order management, or related roles (preferably in manufacturing/garment/textile industry).

• Strong communication and coordination skills.

• Good command of English (both written & spoken).

• Proficiency in MS Office and ERP systems.