Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint. Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations. Ensuring a high level of customer service and a positive guest experience. Proactively updating information/knowledge about customer service.
Graduated from High school or equivalent Majors is an advantage. Fluency in English (Speaking, listening, writing, and reading) - working 100% English. At least 6-month experience in Customer Service roles or any relevant ones.