Customer Service Staff (Log-in & Invoice)

Mô tả Công việc

- Greet and welcome guests as soon as they arrive at the office and direct visitors to the appropriate person and office.

- Assign Courier to pick up sample as agreement of vendors.

- Scan TRF and post them together with sample photo to server.

- Entry test item on Lims system based on assignment of Test assignment.

- Extra submissions list from Lims and update Daily submissions.

- Report Daily submissions to Manager/ Kotiti Korea as assignment.

- Distribute the subcontract’s subs and submissions of other labs to pick up service.

- Prepare sample/tested sample to return to client if any.

- Update on LIMS about the status of issued reports (Eland buyer).

- Collect and review all information which is needed to calculate bills receivable (order amounts, discount rates etc.)

- Calculate testing fee based on the issued report and make the Draft Invoice (Include: Check and update test items, price and cnt...on Lims system, make Draft invoice and attach onto the report).

- Make documents and VAT bills/ Commercial Invoice for submissions after getting information from vendors for total testing fee (under VND or USD).

- Issue invoices and bills and send them to clients through various channels (mail, e-mail etc.)

- Supervise payment and contact with vendors to push/ get their payments.

- Answer questions and handle complaints from customers regarding bills.

- Upload inward which belongs to Shinsung Tongsang on Shinsung system.

- Make E-land Global (Retail) list.

Yêu Cầu Công Việc

-        College degree or higher.

-        At least 1 years in customer services or related field.

-       Knowledge of testing standards and regulations for the U.S., EU, and Korean markets.

-       Good communication skill in English, can speak by Korean is a prefer.

-       Able to work independently.

-       Good communication skill.

-      Time management.