CUSTOMER SERVICE STAFF

Mô tả Công việc

• Act as the main contact point to receive and handle customer requests, inquiries, and complaints.

• Coordinate with internal departments (production, warehouse, accounting…) to ensure orders are processed and delivered on time.

• Manage and track customer orders (input into system, confirm orders, update progress).

• Monitor production and delivery schedules, support in solving arising issues.

• Consolidate and report order status and customer feedback on a regular basis.

• Follow up on customer debts when assigned.

Yêu Cầu Công Việc

Requirements:

• College/University degree in Business, International Trade, or related fields.

• At least 1 year of experience in a similar position.

• Strong communication and problem-solving skills.

• Proficiency in Excel; knowledge of reporting/analysis software is a plus.

• Detail-oriented, responsible, able to work under pressure.

• English communication and email writing skills.