Customer Success Specialist

For a leading talent referral-based platform in Vietnam that empowers companies to proactively connect with the best talent through referrals, we are looking for a Customer Success Specialist to join a dynamic team and ensure that both employers and recruiters have a seamless experience using our platform.

• Maintain continuous communication with employers, answering any questions and supporting the collaboration between employers and recruiters to achieve successful placements.
• Work closely with employers to understand their recruitment needs and ensure the best solutions are provided.
• Take ownership of customer satisfaction and build sustainable, trusting relationships with employers and recruiters through open and proactive communication.
• Address complaints and resolve issues by providing appropriate solutions, following up to ensure a complete resolution.
• Keep accurate records of customer interactions, account processes, and legal documentation.
• Engage customers during their use of the platform, going the extra mile to ensure they are maximizing its benefits.
• Remind employers to update interview results and provide consultation to attract more referrals.
• Receive and resolve inquiries from recruiters and headhunters.
• Assist candidates referred through the platform during the interview process and monitor their progress during the probation period.
• Support in screening and assessing candidates, particularly in the IT field.

• Bachelor's degree in Human Resources, Business Administration, or related fields.
• At least 1 year of relevant experience, ideally in a technology startup environment.
• Proficient in Microsoft Office Suite and G-Suite.
• Strong communication skills in English (both written and spoken).
• Ability to track and manage customer service requests.
• Excellent communication and documentation skills.
• Own laptop for work.

Personal Qualities:

• Strong team player with a collaborative attitude.
• Effective communicator, both within the team and externally.
• Responsible, self-motivated, and independent.
• Ability to meet goals independently and with minimal supervision.
• Comfortable working under pressure and wearing multiple hats as needed.
• Startup mentality: proactive, adaptable, and flexible.
• Customer-centric with a lean approach to problem-solving.

Preferred Skills and Experience:

• Previous experience in a tech startup environment.

Benefit:

• ompetitive salary and performance-based bonus.
• Opportunities to improve English skills in an international working environment.
• Gain hands-on experience in client negotiations with major companies.
• Mid-year performance review for career growth.
• Unlimited potential for career advancement in a fast-growing company.
• Additional benefits: parking allowance, free lunch, team building activities, happy hours, and more.
• Work in a professional, dynamic, and open environment.

Report to:
Team Lead
When you access the platform to apply, you can change the language to English by clicking on the flag in the top right corner.

Salary 8.791.766-12.559.666 VND/YEAR

• Bằng cấp: Đại học
• Hình thức: Nhân viên chính thức
• Độ tuổi: Không giới hạn tuổi
• Lương: Cạnh tranh