Director of Sales Operations & Quality Assurance Center

Mô tả Công việc

1. Strategy, Policy & Governance

• Develop and enforce rules, procedures, regulations, and guidelines under the Business Operations Centre in alignment with the strategic objectives of the Traditional Sales Division.
• Advise senior management on operational strategies and actively participate in managing and optimizing sales operations.
• Ensure compliance with internal controls, risk management standards, and corporate governance requirements.

2. Business & Human Resource Planning

• Lead annual and quarterly business planning, including resource allocation and organizational structure design for business units.
• Drive human resource planning, including workforce optimization, succession planning, and capability building across sales functions.
• Monitor, assess, and forecast monthly performance, identifying trends, risks, and opportunities to maximize profitability.

3. Performance Management & Incentives

• Design and manage KPIs, performance scorecards, and productivity metrics for all sales staff in the Traditional Sales Division.
• Oversee the development and administration of commission schemes, incentive structures, and performance-related policies.
• Regularly review and refine policies to ensure competitiveness, fairness, and alignment with business objectives.

4. Quality Assurance & Compliance

• Lead the Quality Assurance team to ensure all sales staff comply with company policies, procedures, and regulatory requirements.
• Develop monitoring and audit processes to safeguard operational integrity and customer experience.
• Provide insights and recommendations for continuous improvement in sales quality and compliance culture.

5. Sales Enablement & Training

• Manage the Sales Training team to design and deliver training programs that equip sales staff at all levels with essential knowledge, skills, and behaviors.
• Ensure training programs are aligned with business needs, product knowledge, and market dynamics.
• Drive initiatives to improve sales capabilities, onboarding efficiency, and long-term staff development.

6. Business Promotion & Sales Activation

• Propose and oversee sales promotion programs to inspire and motivate sales channels to achieve and exceed business objectives.
• Collaborate with cross-functional teams (Marketing, Product, Risk, etc.) to design effective sales activation initiatives.

7. Business Intelligence & Reporting

• Lead the Business Intelligence team to provide timely, accurate, and actionable reports and dashboards to support decision-making.
• Standardize reporting processes and ensure data accuracy, accessibility, and alignment with business priorities.
• Leverage data analytics to identify sales trends, customer behavior insights, and improvement opportunities.

Yêu Cầu Công Việc

• Education: Bachelor’s degree in Business Administration, Economics, Finance, or related field; MBA or equivalent is preferred.
• Experience:
  • Minimum 12–15 years in Sales Operations, Business Planning, or related functions in financial services, FMCG, or telecom.
  • At least 5 years in senior leadership roles with multi-functional management responsibilities.
• Knowledge & Skills:
  • Strong understanding of consumer finance, sales operations, compliance, and performance management.
  • Proven track record in designing KPI frameworks, incentive schemes, and sales governance structures.
  • Excellent leadership, stakeholder management, and cross-functional collaboration skills.
  • Analytical mindset with strong business acumen and strategic thinking capabilities.
  • Ability to inspire, coach, and develop large teams across diverse functions.
• Languages: Strong command of English and Vietnamese (both written and spoken).