E-comerce Specialist

Mô tả Công việc

1. Ecommerce Platform Operations
   • Set up and manage promotional campaigns on own website, Shopee, TikTok Shop, and Lazada.
   • Register products for platform-wide campaigns and flash sales.
   • Upload new product listings including images, videos, and descriptions.
   • Optimize product content to meet platform requirements (e.g., video/image size, keyword use).
   • Order fulfilment like packing orders where necessary.
2. Performance & Operations Monitoring
   • Track and report daily metrics like GMV, traffic, conversion rate, and ad performance.
   • Monitor operational health: late shipment rate, fast handover rate, penalties, and appeals.
   • Respond to customer inquiries, feedback, and chat messages promptly.
3. Website Management
   • Support the setup and maintenance of the brand’s D2C website.
4. Content & Community
   • Review TikTok KOC videos, manage demo content, and set commission structures.
   • Coordinate with Marketing Executive, creators or agencies when needed.
   • Assist in planning and hosting Shopee Live, TikTok Live, and other livestream sessions to boost sales and customer engagement.
   • Coordinate livestream schedules, product highlights, and script outlines.
5. Competitor & Market Insights
   • Monitor competitor activities and promotions.
   • Share insights to improve our positioning and offers.

Yêu Cầu Công Việc

Qualifications:

• 1–2 years of experience managing official shops on Shopee, Lazada, or TikTok Shop.
• Good understanding of ecommerce operations, product content, and customer service.
• Basic knowledge of design tools.
• Strong attention to detail and ability to track data and KPIs.
• Proactive and willing to grow with the brand.
• Fluent in English and Vietnamese.
• Case study submission.