22/05/2024
Tiếp thị / Marketing , Bán hàng / Kinh doanh , Tiếp thị trực tuyến
Nhân viên chính thức
Cạnh tranh
2 - 5 Năm
Trưởng nhóm / Giám sát
20/06/2024
· Oversee the Order Processing Team: Lead and manage the team responsible for processing customer orders, ensuring accuracy, efficiency, and timely execution.
· Streamline Order Processing Procedures: Develop and implement effective order processing procedures to enhance productivity and reduce processing time.
· Quality Control: Conduct regular checks to ensure that all orders are processed accurately and in line with company standards and customer expectations.
· Reporting and Analysis: Generate and analyse reports on order processing metrics, identify trends, and make recommendations for improvements.
· Training and Development: Train and mentor new team members, ensuring they are well-versed in company policies and order processing systems.
· Process online orders accurately and promptly, ensuring all customer requirements are met.
· Monitor order processing systems to verify transactions and ensure smooth workflow.
· Handle order-related issues by investigating and resolving them through our ticketing system.
· Collaborate with logistics, warehouse, and inventory teams to ensure orders are fulfilled correctly and dispatched on time.
· Update order statuses and maintain accurate records in the company's database.
· Identify and escalate recurring issues or trends in order-related tickets to management for process improvement.
· Work closely with the IT department to troubleshoot and resolve any technical issues affecting order processing.
· Ensure compliance with company policies and procedures related to order processing and customer support.
· Proven Experience: Previous experience in order processing, logistics, or a similar role, with at least 3 years in a supervisory or management position.
· Proven experience in order processing, e-commerce, or a similar role.
· Leadership Skills: Strong leadership and team management skills, with the ability to motivate and lead a team effectively.
· Attention to Detail: Exceptional attention to detail and the ability to manage multiple tasks simultaneously without compromising on quality.
· Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organisation.
· Problem-Solving Abilities: Strong problem-solving skills and the ability to handle order processing challenges and customer issues efficiently.
· Strong proficiency in using order management systems, databases, and ticketing platforms.
· Excellent organisational skills and attention to detail.
· Ability to work independently and manage multiple tasks simultaneously.
· Good problem-solving skills and the ability to think analytically.
· Familiarity with logistics and inventory management practices is advantageous.
· Proficiency in Microsoft Office Suite and other relevant software.
· No requirement for phone or direct messaging communication.
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