IT HELPDESK

Mô tả Công việc

Key Responsibilities

1. Application Support

• Support daily operations on ERP (Odoo).
• Report and follow up on system errors or user issues.
• Assist in onboarding and basic training for users.
• Ensure correct usage of the systems across departments.

2. Basic System Testing and Documentation

• Support writing and executing test case, and error logging for ERP and related systems.
• Support suggesting to improve users experience.
• Help departments use the system more easily through effective communication.
• Help maintain system usage guides and internal documentation.

3. Data and Content Handling

• Ensure data entry accuracy and consistency.
• Assist in maintaining and updating internal platforms (e.g., CMS).

4. Confidentiality Management

• Ensure data entry accuracy and consistency.
• Assist in maintaining and updating internal platforms (e.g., CMS).

5. Support in System Projects

• Provide support during small system (almost workflows) improvements or roll-outs.
• Communicate clearly with relevant teams for updates and changes.

Yêu Cầu Công Việc

Requirements

Education & Experience

• Provide support during small system (almost workflows) improvements or roll-outs.
• Communicate clearly with relevant teams for updates and changes.

Skills & Qualities

• Familiarity with ERP (preferably Odoo), LMS, or CRM systems (e.g., D365). 
• Basic coding skills in Python, undenstading automation workflows are beneficial. 
• Ability to follow instructions and standard operating procedures. 
• Willingness to learn and grow in the role. 
• Good communication skills and attention to detail. 
• Experience in retail, e-commerce, manufacturing, or other fast-paced operational industries. 
• Prior experience in handling internal or operational tools in a support function.

  Benefits:

• Competitive salary based on experience and qualifications: 8M-11M VND
• Monthly meal allowance: 500,000 VND
• A collaborative and creative environment.
• Hands-on experience with real-world product development projects.
• Supportive, active, and dynamic team culture.
• The chance to make a significant impact on two thriving brands.