Payroll Associate Manager (Payroll Services)

The Payroll Associate Manager is responsible for managing a team of Consultants delivering Payroll Service, managing day-to-day work of the payroll service to ensure that it is delivered efficiently, ensuring accuracy, compliance of processes, documentations, high services and adherence to regulatory standards. This role is important in ensuring the smooth handling of payroll-related processes and compliance, contributing directly to firm’s operational efficiency and clients’ satisfaction and retention

A. Payroll Service Delivery

1. Payroll processing

• Manage, oversee end-to-end Payroll processing for clients with high quality and timely manner
• Reconcile monthly and year-end payroll processes, ensuring accuracy in statutory and other returns while handling complex and time-sensitive calculations.
• Audit payroll data and staff record changes to verify that adjustments, statutory payments (e.g., Social Insurance, Health Insurance, and Unemployment Insurance), and calculations (e.g., SSP/SMP) comply with regulations.
• Work with Government Authorities to submit required documents
• Collaborate with Supervisors/ Consultants to develop standardized procedures, forms, and formulas to facilitate the preparation of monthly insurance reports and reconciliation of data
• Support legislative, procedural, and system changes, maintaining up-to-date policies, and assisting in staff training on new regulations and best practices.

2. Process Optimization:

• Streamline working processes
• Implement innovative ways of working and tools to improve productivity, maximize margins

3. Internal Coordination:

• Work closely with related teams to ensure that data is accurately integrated into payroll processing
• Liaise with related teams to ensure alignment in processes

4. Reporting:

• Review, ensure accurate and up-to-date records of all payroll-related transactions
• Review, ensure labor reports and register labor books for all payroll clients in compliance with local regulations

5. Regulatory Compliance:

• Ensure all activities align with company policies, working process, procedures, laws regulations, preventing compliance risks
• Support internal audits by providing accurate records and thorough explanations of procedures (if any)

B. Financial Goal Achievement

• Be responsible for team’s target
• Overview payment process

C. Client Consultation

• Consult clients on labor-related regulations and assist them in understanding relevant documents and processes (if any)
• Investigate and actively bring to resolution of customer questions
• Visit clients to get the inquiries and information if required
• Develop and maintain strong relationships with clients

D. Team Management & Development

• Manage team members in terms of performance, development
• Give team’s direction and pathways to achieve team goals
• Train team to equip with necessary skills for better service delivery
• Manage resources to enhance efficiency, maximize margins

E. Project management

• Lead or support BU/Corporate projects that are both strategic and operational

• Bachelor’s degree or Associate’s degree graduated from University/College (preferably Human resources, Business Administration, Economics, Law). 
• Min 5 years of working experienced in C&B in general, focusing on Payroll, SI, HI, UI and Labor report with Social Insurance Department and Department of Labor. 
• Min 3 years of working experienced in management role. 
• Good English communication
• The ideal candidate possesses a Growth mindset, demonstrating a proactive approach to learning and improvement. S/he is resilient, open to feedback, and continuously seek opportunities to innovate and drive personal and team development.

• The ideal candidate embraces a One-Team mindset, prioritizing collaboration and unity across all departments. S/he fosters a culture of teamwork, mutual respect, and shared goals, ensuring that the success of the organization is achieved collectively.

• Have knowledge of Labor Code & Insurance Law, Knowledge of Personal Income Tax (PIT) and Producing the Payroll Services. 

• The ideal candidate must have these strong general competencies: HRM Overview Knowledge, Product/ Solutions Knowledge, Client Management, Project Management, Operation Management, Problem solving & Decision making, Networking and Relationship Building, Negotiation and Closing Skills, Financial Analysis and Evaluation.