QA Manager

Mô tả Công việc

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be in the top 1% retailers on Amazon US. Based in California with an operation office in HCMC, we have young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only Amazon‘s sporting goods market but also to enter new e-commerce markets from many regions like Canada, Europe, Japan. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

I. JOB DECRIPTIONS

1. Develop and Implement QA Policies and Procedures:

• Collaborate with cross-functional teams to develop comprehensive quality assurance policies and procedures that align with organizational goals and industry best practices.
• Ensure that QA policies and procedures are effectively communicated and implemented across all departments.
• Regularly review and update QA policies and procedures to reflect changes in regulations, standards, and business needs.

2. Quality Control:

• Establish robust quality control standards and procedures for incoming materials, in-process production, and finished products.
• Implement inspection and testing protocols to monitor product quality at various stages of the production process.
• Work closely with production teams to identify and address quality issues in real-time, ensuring timely resolution and prevention of defects.

3. Conduct Audits and Inspections:

• Plan and conduct regular internal audits and inspections to assess compliance with QA policies, procedures, and standards.
• Coordinate external audits and inspections by regulatory agencies or third-party certifying bodies, ensuring readiness and facilitating the audit process.
• Analyze audit findings and develop corrective and preventive action plans to address identified non-conformities and improve quality performance.

4. Continuous Improvement:

• Lead initiatives to continuously improve product quality, process efficiency, and customer satisfaction.
• Implement quality improvement tools and methodologies such as Six Sigma, Lean Manufacturing, or Total Quality Management to drive process optimization and defect reduction.
• Foster a culture of continuous improvement by encouraging employee involvement, providing training on quality principles, and recognizing and rewarding quality achievements.

5. Supplier Quality Management:

• Establish supplier quality requirements and criteria for supplier selection and evaluation.
• Conduct supplier audits and assessments to evaluate supplier capabilities, performance, and compliance with quality standards.
• Collaborate with suppliers to address quality issues, implement corrective actions, and drive continuous improvement in supplier quality performance.

6. Training and Development:

• Develop and deliver training programs on quality assurance principles, procedures, and tools for employees at all levels of the organization.
• Provide coaching and guidance to employees on quality-related matters, fostering a culture of quality awareness and accountability.
• Identify training needs and opportunities for skill development to enhance the competency and effectiveness of the quality assurance team and other relevant personnel.

Yêu Cầu Công Việc

II. REQUIREMENTS

Knowledge

• Bachelor's degree in a relevant field.

Skills
o Leadership & Team Management: Ability to lead, mentor, and develop QA teams to meet quality
and compliance standards.
o Strategic Planning: Expertise in designing and implementing quality assurance strategies that
align with business objectives.
o Process Improvement: Proven ability to identify inefficiencies, drive process improvements, and
optimize quality control procedures.
o Communication Skills: Excellent verbal and written communication skills for effective reporting,
training, and cross-department collaboration.

o Analytical Thinking: Strong problem-solving skills to assess root causes, develop corrective
actions, and prevent recurrences.
o Project Management: Ability to manage multiple quality projects simultaneously, ensuring
deadlines and quality standards are met.
o Change Management: Skilled in leading quality improvement initiatives and change
implementation across departments.
o Data Analysis & Reporting: Proficiency in analyzing quality metrics and generating insightful
reports for management review.
o Microsoft Office Suite Proficiency: Advanced skills in Excel, Word, and PowerPoint for
documentation, analysis, and reporting.

Experience

• 5-7 years of experience in quality assurance management, with at least 2 years in a managerial role.

• Experience in developing and implementing quality assurance processes and procedures.

• Experience in the plastic industry is a strong advantage.