Sales Operations Specialist (B2B)

Mô tả Công việc

A.Sales & Post-Sales Project Ownership

• Onboarding & Execution: Lead the transition from sales to implementation. Ensure all client requirements are accurately captured and handed over to delivery teams.
• Project Monitoring: Act as the "Project Owner" after the contract is signed; track milestones, ensure deadlines are met, and keep stakeholders updated.
• Issue & Complaint Handling: Serve as the primary point of contact for resolving post-sales operational issues. Coordinate with internal departments to provide timely solutions for B2B clients.
• Ad-hoc Support: Provide administrative and operational support to the Sales team as requested to facilitate deal closures.

B. Process Management & Documentation

• SOP Compliance: Maintain and enforce standard operating procedures (SOPs) for pricing, payment terms, contracting, and client onboarding.
• Process Improvement: Collaborate with cross-functional departments (Finance, Legal, Tech) to build and refine SOPs that eliminate bottlenecks.
• Contract & Document Management: Manage the lifecycle of B2B contracts, proposals, and administrative paperwork with high attention to detail.

C. Data Management & Reporting

• CRM Administration: Maintain accurate and up-to-date records of leads, deals, and client information in the system.
• Reporting: Generate and analyze key reports, including:
• Lead Generation Reports: Tracking the source and quality of leads.
• Deal & Contract Management: Monitoring the status of active contracts and renewals.
• Project-based Reports: Custom reports to track the performance of specific B2B projects.

Yêu Cầu Công Việc

• Experience: 1–3 years of experience in Sales Operations, Sales Support, or Project Coordination for B2B
• Skills:
• Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Excel (advanced formulas).
• Strong Project Management mindset with the ability to multitask and meet deadlines.
• Excellent problem-solving skills and a proactive "can-do" attitude.
• Communication: Strong interpersonal skills to collaborate effectively across different departments.
• Attributes: High attention to detail, organized, and capable of working independently in a fast-paced environment.