Phúc lợi

Mô tả Công việc

Role objective

To serve as a critical liaison between the company and its customers, providing excellent operational support and ensuring smooth and accurate processes for account management, contract handling, and payment.
This role requires a strong attention to detail and the ability to adapt quickly to maintain strong cooperative relationships and drive customer satisfaction.

Key responsibilities

1/ Customer management and support

Receive and process customer requests for account opening/closing, ensuring compliance with internal procedures and completion within the specified timeframe.
Maintain and update customer records and data on the system (CRM), ensuring the accuracy and security of the information.
Manage and monitor system notifications, ensuring all important information is communicated promptly to the relevant customers.

2/ Contract and payment operations

Prepare, check, and send contract documents, addenda (amendments), and invoices to customers, ensuring legal and financial accuracy.
Closely monitor the contract signing process, ensuring completion by the deadline.
Support reconciliation and timely resolution of payment/invoice inquiries.

3/ Communication and problem solving

Respond quickly and professionally to customer inquiries via email, phone, and meetings.
Proactively initiate regular contact to maintain sustainable customer relationships, gathering feedback to improve service.
Coordinate with relevant departments (Sales, Technical) to thoroughly resolve issues, enhancing customer satisfaction metrics.

Bachelor's degree or higher in Marketing, Business Administration, Communications, Chinese Language, or a related field.
Preference for 1-2 years of experience in a Customer Service, Operations Support, or Account Management role.
Excellent recent graduates or high-potential final-year students will be considered.
Proficiency in Microsoft Office. Experience working with a CRM system is a plus.
Fluent in Chinese (Mandarin preferred), with good reading and writing proficiency in English being an advantage.
High attention to detail and accuracy in documentation/paperwork.
Self-starter with the ability to work independently and manage multiple tasks simultaneously.
Strong adaptability and ability to work under deadline pressure.
Good communication and negotiation skills.