Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge, customer service skills

Create and maintain training materials, including manuals, guides, and presentation materials

Evaluate the effectiveness of training programs and make recommendations for improvement

Stay up-to-date with SOP of project, best practices when collaborate with operation management team

Prepare and present the training report according to client or internal project request

Agent skill and knowledge – oriented

Review the performance appraisal and organize the discussion of Individual Development Plan

WORKING TIME:

Service time: 8AM - 5PM, Monday -Saturday

REQUIREMENTS:

 Associate's degree in Education, Communications, or a related field

 Fluent in Chinese both written and spoken (TOEIC 650 for English and HSK5 for Chinese) or the

same level

 At least 1 year in the same position. (specialized in BPO industry)

 Excellent training, facilitation, and presentation skills

 Experience with learning management systems (LMS) and other training technology platforms is plus

 Excellent computer skills with MS Office

 Willing to work overtime if needed

BENEFITS:

 Salary: Negotiate.

 13th-month salary.

 Insurance followed Vietnamese Labor Law.

 Promotion opportunities, salary increase once/year.

 Periodical bonus: twice/year.

 Bonuses, gifts for Holidays.

 Activities: Birthday party, Town Hall, Employee engagement activities.

 Meal allowance, transport allowance & parking fee.

• Bằng cấp: Trung học
• Hình thức: Nhân viên chính thức
• Độ tuổi: 18 - 32
• Lương: 17 Tr - 19 Tr VND