IT Support

Mô tả Công việc

• Receive and respond to IT support requests for hardware, and software issues from users promptly
• Troubleshoot hardware, software, and network issues. If issue is out of technical knowledge or lacking system privileged, escalate to higher/senior level immediately
• Prepare and set up computers for new employees. Install and configure hardware and software components
• Repair or replace damaged computer hardware
• Manage IT assets (laptops, desktops). Monthly report to manager the current state of IT assets & propose solutions to improve IT asset quality and performance
• Monitor and maintain IT hardware & systems and report to IT Manager immediately when issues happen. Proactively suggest to IT Manager solutions to fix future system/network issue or suggest system/network upgrades with reasonable cost
• Provide a basic level of support in the IT System (create an account, reset the password, etc)
• Set up, and fix the camera, and access system issues together with other colleagues

BENEFITS

• Allowances: Attendance, Transportation
• Salary Review and Bonus
• PVI Healthcare Package
• Company events: Family Day, Company Trip, Year-End Party, Sales Achievement Party
• Full social insurance contribution
• Flexible working hours
• Vehicle purchase with discounts
• Subsidy for learning driving licenses and foreign language classes

OTHER INFORMATION

• Working hours: 7:30 – 17:30, Mon – Fri
• Working Place: No 02, Pho Quang Street, Ward 02, Tan Binh District, Ho Chi Minh City

Yêu Cầu Công Việc

• 0 - 3 years of experience
• MS Office
• Graduate from University or College majoring in IT (hardware, networking, security)
• Basic English communication
• Preference of those having good communication skills, user support mindset, proactive mindset, good physical health
• Fresh graduates are welcome to apply