Retail Sales Supervisor

Mô tả Công việc

PURPOSE OF THE JOB

To oversee and drive the performance of stores within the assigned region by achieving sales growth, ensuring operational excellence, developing high-performing teams, and delivering exceptional customer experiences. This role ensures alignment with the company’s strategic goals and retail standards while maintaining profitability and customer satisfaction

GENERAL DUTIES and RESPONSIBILITIES

1/ Sales & Performance Management

- Achieve and exceed the region’s sales targets, profitability goals, and other KPIs (e.g., UPT, VPT, and conversion rates).

- Regularly analyze sales reports and performance data, identifying areas of improvement and developing actionable plans

- Monitor footfall and customer behavior to optimize in-store strategies and promotions

- Collaborate with the e-commerce team to support omnichannel initiatives like click-and-collect or in-store pickups

2/ Operational Excellence

- Ensure adherence to global retail operational standards, including inventory management, visual merchandising, and customer service protocols

- Conduct weekly store audits to ensure compliance with store standards, promotional execution, and corporate policies

- Partner with cross-functional teams (e.g., Marketing, Merchandising, and Supply Chain) to implement tailored promotional campaigns

- Drive sustainability initiatives, such as energy efficiency and waste reduction, in line with company objectives

3/ Team Leadership and Development

- Recruit, train, and develop store managers and sales advisors to create high-performing teams

- Provide coaching and feedback to store managers, focusing on leadership skills and operational excellence

- Conduct regular performance reviews and appraisals, ensuring alignment with company goals

- Foster a collaborative and positive working environment, promoting teamwork, creativity, and respect

4/ Customer-Centric Focus:

- Monitor customer feedback through reviews, surveys, and mystery shopper reports to continuously improve customer experiences

- Address escalated customer complaints and ensure timely resolution.

- Implement initiatives to increase customer retention and loyalty in collaboration with the marketing team

5/ Retail Expansion and Strategy

- Identify potential locations for new stores and provide recommendations for store openings or closures

- Assist in planning and executing store openings, refurbishments, and relocations

- Develop and implement tailored strategies to outpace competitors and increase market share.

KEY INTERFACES

[For Internal interface list Department, Position and specify Activity in Area of Interface

Internal key customers

Finance Department, Product Management Departments, Advertising & Promotion Department, HR, Demand Planning, Expansion, Procurement, Logistic, Brand Advisor, Sales Teams

External key customers

Landlord, Properties Management, Local Authority...

Key performance indicators (KPI)

• Sales growth (monthly, quarterly, and yearly) compared to targets.
• Improvement in customer experience metrics (e.g., Net Promoter Score, mystery shopper results
• Operational compliance rates (e.g., inventory turnover, VM standards, and store audits).
• Staff performance metrics (e.g., training completion, attrition rates, and productivity).
• 5. Execution and ROI of promotional campaigns and omnichannel initiatives.

Yêu Cầu Công Việc

Professional Experience:

• Minimum of 5+ years’ experience in multi-store retail management.
• Proven track record of driving sales growth and operational excellence in a fast-paced retail environment.
• Experience in managing omnichannel operations and cross-functional teams.
• Strong negotiation and relationship management skills.

EDUCATION REQUIREMENTS

Education Requirements:

• Bachelor’s Degree in Business, Retail Management, or a related field.
• Additional certifications in leadership, retail operations, or business analytics are a plus.

OTHER REQUIREMENTS

• Leadership: Ability to inspire and lead diverse teams toward achieving company goals.
• Data-Driven Decision Making: Proficiency in using sales and operational data to identify trends and opportunities.
• Customer-Centric Mindset: Strong focus on enhancing customer satisfaction and loyalty.
• Negotiation Skills: Expertise in securing favorable lease terms and vendor agreements.
• Technology Proficiency: Familiarity with retail software, POS systems, and inventory management tools.
• Adaptability: Resilience and flexibility to navigate change and thrive in a dynamic environment.

personal qualities

• Integrity and professionalism
• Strategic and critical thinking
• Strong communication and interpersonal skills
• Passion for retail excellence

NOTE This Job Description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization