Customer service executive [Vientiane - Laos]

Mô tả Công việc

Customer Service & Operation Support Executive
RESPONSIBILITIES:
70% of workload in Customer Services

• Support to make reservations for customers on flights operated by airlines represented by the company
• Create bookings on the airline system, input relevant information into the system to track cargo status
• Understand schedules and regulations of each airline to efficiently meet customer booking requirements.
• Monitor and control available space on flights to meet customer booking requirements.
• Optimize the use of available space, ensuring efficiency and convenience for customers.
• Ensure customers are well taken care of from booking to completion of their cargo flights.
• Answer questions and provide timely information to customers regarding schedules, necessary documents, airline regulations, and policies, and assist in resolving issues during transportation.
• Receive and address feedback promptly and effectively to improve service quality and build trust with customers.
• Manage each Airlines AWB inventory, arrange AWB to customer when required.
• Other tasks arise according to the actual situation.

30% of workload in Operation support

• Back up OPS team for making reservation and follow up booking and asking space from airline partner
• Support OPS team to send booking confirmed with flight schedules to the shipper/agent
• Monitor and stand by at cargo ramp side in case of special cargo loading un-loading
• Filing all import and export documents including Cargo and Mail manifest
• Report to local Sale representative in both commercial and operational areas.

BENEFITS:

• An attractive salary package.
• A professional and dynamic work environment.
• Full social insurance coverage as mandated by law.
• Opportunities to collaborate directly with prestigious airlines worldwide, expand your professional network, and enhance your expertise.
• Access to comprehensive training programs that equip you to quickly adapt to your role and advance your career.
• Numerous opportunities for career advancement into managerial and specialized positions within the company.

WORK LOCATION: 113/1, Unit 10, Louangprabang Road, Wattay Yai Tha Village, Sikhottabong District, Vientiane Lao P.D.R

Yêu Cầu Công Việc

REQUIREMENTS:

• Both Male or Female candidate are welcome to apply.
• Bachelor's degree in Aviation/Business Administration/Foreign Trade/International Economic.
• Have 1 year of booking & CS experience in Aviation/Air Forwarder is preferred.
• Fresh graduated is welcome to apply.
• Using English fluently with 4 skills
• Strong communication and interpersonal skills.
• Strong feeling of Customer Service.
• Well computer skill, proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Positive attitude and a willingness to learn.
• Multi-tasking and can work under pressure