Customer Support (English)

Mô tả Công việc

Slot: 5

Hours & Availability: Full Time (8h – 17h30 Mon – Fri & every other Saturdays).

Can work overtime and night shifts as the customers are foreigners. (Night shifts with 150% salary)

OT & night shifts at home

Working Address: 40 Thiên Phước street, ward 9, Tân Bình district, Ho Chi Minh city

Objective:

• Support and make report required by Supervisors/ Manager.
• Respond promptly to customer inquiries via email, live chat, phone, etc. Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Write and post information to Social networks

Yêu Cầu Công Việc

• Good command in English (listening, speaking, reading, and writing) – IELTS: 6.5+ or relevant
• Candidates must possess Bachelor's degree (University Degree) in Hospitality/Tourism/Hotel Management, Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent
• Proficiency in MS Excel and Word, communication skills.
• Ability to work under pressure, Good problem solving.

SALARY RANGES & COMPENSATIONS

• Salary: Negotiable based on experience and track records
• A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience 
• Annual leave, insurance following Vietnam Law and as company’s regulation (social insurance and health care insurance, etc.) 
• Periodic and regular evaluations for salary raises in accordance with performances (including review salary, recognize employee’s efforts and identify development/improvement needs)
• Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)

DOCUMENTS

1. University Degree and relevant certificates
2. CV