Customer service staff

Mô tả Công việc

Bluezon Trading Company Limited is one of the brands for home & kitchen wooden products in the e-commerce market. Founded in 2020, we strive to create high-quality products that meet consumer trends and demands. With many years of experience serving customers nationwide and in international markets such as the USA, Canada, and Australia, Bluezon understands consumer psychology and needs, enabling us to provide optimal and innovative solutions.

We are on an ambitious journey to attendant not only US e-commerce market but also to enter new e-commerce markets, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home & kitchen products are also great opportunities that we desire to occupy and create significant values.

Our mission: Connect the Worldwide Resources & listening and understanding our customers to bring products and services from manufacturers to worldwide customers more efficiently.

Our vision: We strive to become one of the leading wood production factories in Vietnam. We aim to grow in the global market, bringing creativity and sustainability to our products, and meeting the needs of customers worldwide.

JOB DESCRIPTIONS:

1. Customer Support

• Technical Assistance: Help customers resolve technical issues with products.
• Problem-Solving: Diagnose problems and provide solutions or escalate to higher-level support when necessary.
• Customer Training: Educate customers on how to use products effectively.
• Documentation: Keep detailed records of customer interactions and solutions provided. Besides, collect bad reviews from customers.
• Generate reports: Reports and Statistics on the number of causes and payment rates weekly, monthly, quarterly) provided to QC department.

2. Customer Intelligent

• Handle issues, build relationships and SWAT.

3. Customer Experience

• Customer Onboarding: Assist new customers in getting started with products or services.
• Relationship Building: Develop strong relationships with customers to foster loyalty.
• Proactive Support: Anticipate customer needs and provide proactive support.
• Customer Retention: Implement strategies to retain customers and reduce churn (if any).

4. Others:

• Perform other tasks or projects as assigned by leader/ manager.

WORKING TIME:
Monday - Saturday: 08:00 - 12:00 & 13:00 - 17:00

Yêu Cầu Công Việc

REQUIRES:

• University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance
• Having work experience in an E-commerce platform is a plus.
• Proficiency in Google Sheet, Excel and customer service software.
• Good written English and verbal communication skills.
• Willing to learn, thrive in a fast-paced environment and have a can-do attitude.
• Having communication skills, problem solving and good time management
• Have thinking about Data Driven and Data Analyzes. Strong analytical skills with consideration to company objectives and provide insights, solutions to improve quality for the products.

WHY YOU WILL LOVE JOINING US?
FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Experience working: work with software development teams