Thông Tin Tuyển Dụng
Customer Services Assistant/ Sales Admin
Cấp bậc | Nhân viên |
Lương | $ 16,000,000 - 18,000,000 VND |
Hết hạn nộp | 07/11/2024 |
Ngành nghề | Bán hàng / Kinh doanh , Dược phẩm |
Kinh nghiệm | 1 - 3 Năm |
Distribution:
Hyper care Key focus customers specially in Pharma chain to solve Supply chain issues
related to order management of Distributors.
Period Value Stream Mapping OTIF data with distributors to improve and ensure accuracy On Time In Full data.
Standardize and build Distribution operation process guidebook in order to share with internal stakeholders.
Sale out data report audit to ensure their data is accuracy
Customer Care:
OTIF improvement
Digitalize of OTIF fundamental eg: set up OTIF in Power BI
Deep dive and DO analyze by channel, by Key customers need to be focus in 2023
Work closely with distributors to ensure accuracy data before submitting it’s to regional
Customer Care deployment strategies from Regional and Customer Care VN
Set up the Customer Care template, framework in Vietnam.
Induct and deploy Customer Care KPIs to internal and external stakeholders.
Coordinate with commercial team to execute the Joint Business Plan with Customers at least
quarterly basis.
Internal
Join and update VN Customer Care progress deployment with regional.
More field visit and get customer feedback to continue improve VN Customer Care
Compliance:
Health check system
Set up Health check lists to ensure Comply SC controls and remind/ follow up process owner
to do their check lists
Track & ensure all critical SC documents are valid as licenses, contracts, memo, POA...
Remind and test sample of process owner quarterly
Internal sample testing
Sample testing quarterly to ensure comply with SC control requirements
Define GAP & ask CAPA from process owner
Follow up process owner closed CAPA
Other projects:
Support some assigned projects as:
We care
Team Engagement
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