Operations Manager - F&B - Catering HCM

Mô tả Công việc

The Operations Manager for Food & Beverage (F&B) with catering experience is responsible for overseeing and managing all operational aspects of food and beverage services, with a special focus on catering operations. This includes planning, coordinating, and executing large-scale events while ensuring operational excellence, quality control, and exceptional customer service. The role requires strategic leadership, problem-solving, and the ability to manage a diverse team while delivering successful catering services.

Key Responsibilities:

1. Catering Operations Management:

   • Oversee all catering operations, from initial planning and menu design to execution of events and delivery.
   • Work closely with clients to understand their needs, providing tailored catering solutions and ensuring customer satisfaction.
   • Manage the logistics of catering events, including staffing, transportation, equipment, and supplies.
   • Ensure timely and smooth execution of events, including monitoring quality control, food presentation, and service.

2. Staff Management & Training:

   • Lead and manage a team of catering staff, ensuring they are well-trained, motivated, and focused on providing exceptional service.
   • Develop and implement training programs for catering staff on service standards, food safety, and event execution.
   • Manage the recruitment, onboarding, and retention of staff for catering operations to meet event demands.

3. Budgeting & Financial Oversight:

   • Oversee catering budgets for individual events, ensuring profitability while maintaining high-quality standards.
   • Manage the procurement of supplies and inventory specific to catering services, maintaining cost control while meeting customer needs.
   • Analyze financial performance and implement strategies to improve cost efficiency and profitability in catering operations.

4. Event Planning & Coordination:

   • Collaborate with clients to plan event details such as menu selection, dietary restrictions, and special requests.
   • Work closely with vendors, event planners, and other stakeholders to coordinate seamless execution of events.
   • Ensure the highest level of food and service quality during all catered events, meeting both client expectations and company standards.

5. Quality Control & Compliance:

   • Ensure that all catering operations meet food safety and hygiene standards, including proper storage, handling, and transportation of food items.
   • Conduct regular inspections to ensure all equipment and facilities used in catering are up to the required health and safety standards.
   • Ensure compliance with all local, state, and national health regulations regarding food preparation and service.

6. Customer Relationship Management:

   • Develop and maintain strong relationships with clients, ensuring satisfaction before, during, and after events.
   • Address any issues or concerns promptly and professionally, ensuring customer satisfaction.
   • Gather feedback from clients and team members to continuously improve catering operations and service quality.

7. Inventory Management:

   • Oversee inventory control for catering-specific supplies, ensuring that all necessary items are ordered and stocked in advance of events.
   • Monitor and manage catering equipment, ensuring it is properly maintained and serviced.

8. Reporting & Performance Tracking:

   • Track and analyze key performance indicators (KPIs) for catering events such as client satisfaction, cost efficiency, and staff performance.
   • Prepare and present regular reports on catering operations to senior management, highlighting successes, challenges, and areas for improvement.

Yêu Cầu Công Việc

Qualifications:

• Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field (preferred).
• Minimum of 3 years of experience in the F&B industry.
• Proven experience in managing catering events from start to finish, including logistics, staffing, and customer service.
• Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
• Excellent financial and budgeting skills, with experience managing large-scale catering budgets.
• Strong communication and negotiation skills, with the ability to work with clients, vendors, and staff.
• Solid understanding of food safety, hygiene, and health regulations related to catering and large-scale events.

Working Conditions:

• Flexible working hours, including evenings, weekends, and holidays, based on catering event schedules.
• Ability to work in a high-pressure, fast-paced environment, especially during large events.