Phúc lợi

Mô tả Công việc

Responsible for service booking call receiving, updating the service booking board, following up, and recording booking customers
Prepare pre-order and perform customer initial reception
Carry out services, follow-up calls, and create reports
To do customer service operations
To summarize daily customer service data, throughput, customer complaints, and new customers
To process awkward customer complaints
To deploy and monitor Customer Service processes, policies, and procedures to ensure the consistency, efficiency, and quality of internal and external customer experiences
Answers all incoming calls in a pleasant, professional, and courteous manner by the third ring
When the requested person is not available and no one else can answer the caller’s questions, follow the company policy and procedure to take and deliver
Greets and handles walk-in customers and vendors, and guests. Turn away solicitors in a clear but friendly way
Collect and distribute mail and messages
May have a visitor’s sign-in and issue a visitor’s pass when required
Registration done with the Customer Service Supervisor before being served by the Service Advisor

Communication in English
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to deal with problems involving several concrete variables in standardized situations.

Hồ Chí Minh

mercedes phú mỹ hưng