Operations & Supply Chain Manager

Job Description

Job description

The Operations & Supply Chain Manager is responsible for end-to-end oversight of supply chain activities, including working with a centralized procurement team, warehouse partners, third party logistics, inventory control, and operational processes—to ensure timely, cost-effective, and efficient distribution of FMCG products. This role is key to maintaining high service levels and operational excellence across all channels (kiosks, modern trade, general trade, wholesale, and e-commerce).

Key Responsibilities/ Descriptions:

Supply Chain Management

• Oversee inventory and work with centralize procurement team in Singapore, inbound logistics, and coordination with stakeholders.

• Ensure accurate demand planning and timely replenishment to meet sales forecasts.

• Manage 3PL partners, product registrations, customs clearance, and cross-border logistics.

• Identify early-stage issues and implement solutions for sustainable growth of the company.

Warehouse & Inventory Management

• Identify reliable storage providers, Negotiation contract terms favourable to the company, Supervise third party warehouse operations (outsourced), ensuring accuracy in receiving, storage, labelling, picking, and dispatch.

• Optimize inventory levels and reduce stock ageing, expiry, or stockouts.

• Implement FIFO/FEFO, cycle counts, and inventory reconciliation processes.

Logistics & Distribution

• Identify reliable third-party logistic providers, Negotiation contract terms favorable to the company.

• Coordinate local and regional deliveries, route optimization, and delivery schedules.

• Ensure OTIF (On-Time-In-Full) performance and cost-efficiency in last-mile delivery.

• Resolve delivery issues, customer complaints, and logistics disputes.

Cost Monitoring & Analysis

• Track and analyze actual costs vs budget across warehousing, logistics, procurement, and other operational areas.

• Identify variances, root causes, and opportunities for cost savings.

• Provide cost insights to support management decision-making.

Operational Excellence

• Develop and enforce standard operating procedures (SOPs) across warehousing, logistics, and order fulfilment.

• Drive continuous improvement initiatives to enhance efficiency, accuracy, and cost savings.

• Collaborate with cross-functional teams (sales, marketing, finance & accounting, IT) to improve supply chain visibility and responsiveness.

• Provide solutions using relevant software applications to ensure operational excellence.

Reporting & KPIs

• Monitor key metrics: inventory turnover, fulfilment rates, logistics cost per order, lead times, shrinkage.

• Prepare weekly/monthly operational dashboards and present findings to senior management.

• Lead a team including Supply Chain Specialists to support Company nation-wide operations. Including new hiring and training.

Job Requirement

Job requirements

• Education: Bachelor's in Supply Chain Management, Operations Management, Business, or related field; MBA or relevant certifications (CSCP, CPIM) preferred.

• Experience: Minimum 5+ years of experience in supply chain management, account management, logistics, or procurement, preferably in the FMCG industry.

• Skills:

• Strong communication and interpersonal skills.

• Proficiency in MS Office (Excel, PowerPoint, Word).

• Ability to analyze market trends and data.

• Strong organizational and time management abilities.

• High attention to detail and the ability to multitask in a fast-paced environment.