Logistics Operations Supervisor

Job Description

What You’ll Be Doing:

- Logistics Execution:

● Optimize logistics processes to improve efficiency, reduce costs, and enhance service levels.

● Monitor and analyze key logistics performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

● Stay abreast of industry trends and best practices in logistics and supply chain management.

- 3PL Management:

● Identify, evaluate, and select suitable 3PL partners based on cost, service quality, and strategic alignment.

● Negotiate and manage 3PL contracts, ensuring clear service level agreements (SLAs) and performance expectations.

● Establish and maintain strong relationships with 3PL providers, fostering collaboration and continuous improvement.

● Monitor and evaluate 3PL performance against agreed-upon KPIs, conducting regular performance reviews and addressing any issues proactively.

● Ensure compliance with all relevant regulations and legal requirements related to 3PL operations.

- E-commerce Fulfillment:

● Develop and manage efficient fulfillment processes for e-commerce orders, including order processing, picking, packing, and shipping.

● Integrate e-commerce platforms with warehouse management and shipping systems.

- Provision of 3PL Services to Customers:

● Onboard and manage relationships with customers utilizing our 3PL services.

● Oversee the provision of warehousing, transportation, and fulfillment services to 3PL clients, ensuring service levels are met.

● Develop customized logistics solutions for 3PL clients based on their specific needs.

● Manage billing and invoicing for 3PL services provided.

- Warehouse Management:

● Oversee warehouse operations, ensuring efficient storage, handling, and movement of goods. (including e-commerce and 3PL client inventory).

● Plan & manage resources, including staff, equipment, and materials, to optimize utilization

- Transportation Management:

● Plan and optimize transportation routes and modes to ensure timely and cost-effective delivery of goods.

● Manage relationships with transportation providers, negotiating rates and service agreements.

● Track and analyze transportation costs and performance, identifying opportunities for optimization.

- Team Leadership and Management:

● Lead, mentor, and develop the operations team, fostering a positive and high-performance work environment.

● Ensure effective communication and collaboration within the operations team and with other departments..

- Problem Solving and Continuous Improvement:

● Identify and analyze operational challenges, developing and implementing effective solutions.

● Implement and monitor process improvements to enhance efficiency, reduce errors, and improve customer satisfaction.

Why You’ll Love Working Here:

- Salary: 18 - 25 million

- Hybrid working

- Laptop to be provided

- Performance Review (2 times per year)

- Annual health check, annual travel

- Year-end bonus

- Work in an international, collaborative, fair, and dynamic environment

- Working time: Monday to Friday, 8:00 AM – 12:00 PM and 1:30 PM – 5:30 PM.

- Office location: Thu Duc

Job Requirement

Who We’re Looking For:

-      Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field

-      Proven experience (typically 4+ years) in operations management, with a significant focus on logistics and 3PL management.

-      Strong understanding of end-to-end supply chain processes, including warehousing, transportation, inventory management, and distribution.

-      Excellent analytical and problem-solving skills with the ability to interpret data and make informed decisions.

-      Strong leadership and team management skills with the ability to motivate and develop a team.

-      Good in English: Reading, Writing, Speaking, and Listening

-      Proficiency in relevant logistics software and ERP systems. (Odoo, Quickbook, Misa)

-      Easily adapt to new environments and ready to change