Benefits

Job Description

I. Job Purpose:

Support, develop and maintain application systems for the company
Work closely with stakeholders to understand business needs and requirements and develop solutions that align with the organization's objectives

II. Job Accountabilities:

Communicate with stakeholders to understand business needs and objectives
Design, develop, and deploy customizations, features, and integrations within the CRM application
Provide technical support and troubleshoot issues related to the company’s applications
Ensure data accuracy and integrity within the CRM applications
Create and update documentation related to CRM application architecture, configuration and customization
Stay up to date with CRM software industry trends and best practices, such as applying AI technology to customer service, analyzing customer trends, ...
Ability to analyze, evaluate and propose software solutions based on requirements from departments, or initiatives to promote the digitalization process to reduce manual work and increase work efficiency
Other tasks are as assigned by Line Manager

A minimum of a BA degree in a related field and relevant experience, as follows: Certifications: Advanced education and certifications are required to work as an Information Application field or related desired..
Capable of English speaking, writing and listening skills
5+ years of practical experience dealing with IT applications with direct contact with application users operation experience and application administration.
Experience in developing and maintaining CRM applications
Familiarity with various database platforms such as MySQL, Postgres, Mongo, Oracle, …
Have knowledge about developing AI technology
Experienced in implementing applications with asynchronous data processing and microservice architecture using techniques of Kafka, Redis, Catching, etc.
Good programming skills in languages such as Java, JavaScript, C#, Ruby …
Excellent problem-solving skills and attention to detail
Good knowledge and rich experience in Retail, Ecommerce is a plus
Experience working on multitasking and prioritizing.
Able to work independently and collaboratively.
Know how to make decisions, explain and presentation
Handson experience with development of DB related tooling: deployment, monitoring…