Quản Lý Cửa Hàng/STORE MANAGER

Job Description

• Complete the store's operational goals by planning and assigning specific tasks to employees, monitoring and tracking work results.

• Awareness of retail trends in the market, exploring the current and future ways of operating of competitors. At the same time, build and develop a strategy to build relationships with current and potential customers, there by understanding their requirements to find out the direction of service development.

• Understand daily sales revenue, sellable codes, unsold codes, reasons for not selling, promotions.

• Regularly meet and discuss with employees to review the performance and processes of the store and inform employees about the company's policies, plans, and directions.

• Responsible for in-store revenue. Every month, together with the compliance control department, carry out inventory according to the Company's regulations.

• Coordinate with departments to implement the common goals of the store.

• Maintain and manage the quantity and quality of goods entering the store by maintaining regular contact with suppliers and carriers.

• Develop promotional campaigns, seasonal discounts such as special holidays or customers' birthdays, make changes such as opening hours…to increase sales for the store.

• Contact press and communication agencies, school representatives…in order to implement effective marketing campaigns for the store's products.

• Manage, guide, inspect and supervise the work of employees at the store.

• Building, managing and training sales staff.

• Train and supervise all levels of employees, providing advice and guidance on product knowledge with the aim of developing an understanding and efficient workforce.

• Coordinate with other departments:

- Work with the marketing team to develop content to support sales (consulting scripts, promotional messages, etc.)

- Work with the delivery department to ensure the goods are on time

• Store image management: ensure to always comply with company standards including:

-Outside the store: Facades, sides, signs...

-In the store: Cabinets area, shelves displaying goods, POSM, storage area...

• Comply with the Company's processes, regulations, and standards

• Resolve customer feedback and complaints.

• Perform other tasks assigned by superiors.

Job Requirement

• Graduated from a professional university/college degree.

• At least 02 -03 year of experiences in retail store manager position.

• Be able work at shift and on public holidays.

• Quick learning skills, performing multiple tasks at the same time.

• Be enthusiastic, courteous, and polite when communicating with customers

• Ability to manage a team, take high responsibility at work

• Love pharmacy work and business

• Good communication, problem solving and leadership skills.