Retail Operation Specialist- Chuyên Viên Quản Lý Hoạt Động Bán Lẻ

Job Description

• Ensure retail operations are executed effectively and consistently aligned with brand standards and business objectives.

• Monitor and drive store sales performance through regular tracking, analysis, and timely actions.

• Oversee merchandise display and in-store execution to support product launches and marketing campaigns.

• Coordinate closely with cross-functional teams (VM, Marketing, Retail/Operation) to enhance customer experience and operational efficiency.

• Support new store openings, renovations, and continuous improvement initiatives to strengthen brand presence in the market.

Trách Nhiệm và Công Việc Chính

Sales & Business Performance

Execute and monitor sales plans across assigned stores.

Track and analyze sales reports (daily/weekly/monthly) and recommend timely actions to improve performance.

Review store stock levels, sales trends, and propose solutions to increase turnover.

Coordinate product transfers between stores when necessary.

Product & Merchandise

Align with VM team & regional teams to ensure correct execution of display guidelines for new launches.

Work with Retail/Operation teams to ensure stores are ready for product introduction.

Coordinate with Marketing team to deploy in-store marketing activities.

Ensure promotions are accurate and comply with global guidelines.

Brand Image & Standards

Ensure stores consistently meet brand standards in cleanliness, display, and customer experience.

Monitor VM guideline implementation and provide feedback for corrections.

Check store facilities, fixtures, and furniture; coordinate maintenance and repairs when needed.

Store Opening & Renovation Projects

Collaborate with Principals on new store openings/renovations (layout, design, timeline).

Coordinate with internal teams on setup, training, and handover.

Follow up on store opening progress to ensure quality and brand standards before launch.

Customer Insights & Operational Excellence

Address customer complaints, issues, and inquiries in coordination with Retail/Operation teams.

Propose and implement initiatives to improve customer shopping experience and operational efficiency.

Reports & Administration

Prepare and submit required reports to line manager in a timely manner.

Support ad-hoc tasks or projects as assigned.

Job Requirement

Bachelor’s degree in Business Administration, Marketing, Economics, Commerce, or related fields (preferred).

Minimum 3 years’ experience in retail/operation (fashion, lifestyle).

Experience in working with Principals and handling store opening/renovation projects preferred.

Strong analytical, organizational, and cross-functional collaboration skills.

Good communication, market observation, and problem-solving abilities.

Fluent in English (both written and spoken).